What is coldmonk Returns and cancellation policy?
Coldmonk strictly follows “No questions? asked in return and cancellation policy provided the return of products is returned in saleable condition. Coldmonk assure that all products sold at coldmonk.com are 100% genuine and warranted.
What is Free Replacement?
In case you have received the products in a damaged or defective condition, you can claim your replacement at no zero cost.
Returns or cancellations are covered by 72 hr Guarantee with No questions asked.
Replacement is subject to availability of stock at the time of return or cancellation. If the product is out of stock, you will receive a full refund, no questions asked.
How do I return an item purchased on coldmonk?
Returns are made very simple at coldmonk
Contact us and provide Order ID details.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
How do I cancel an order?
You can cancel your order online within 24 hr you placed the order. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may contact our courier partners provided in your order copy.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
The refund will be processed in 10 working days.
Mode of refund will be by NEFT