What payment methods do you accept and how do I pay on coldmonk purchase?
Coldmonk provides you multiple payment options via Credit card, Debit card and Net banking.
Is it safe to shop online using my credit card / debit card on coldmonk ?
All credit card and debit card payments on coldmonk are processed through secure and trusted payment gateways managed by our banking partner. Whatever your online mode of payment, the Coldmonk?s trusted payment gateway partners keep your transaction details very confidential at every cycle. It is very safe to use all debit card, credit card and net banking transactions.
Are there any hidden charges when I make purchase on coldmonk.com?
There are absolutely no hidden charges when you make purchase on coldmonk. The amount you see on product page is exactly what you pay exclude GST and Delivery charges
What should I do if my payment fails?
in case of a payment failure, please try again ensuring information provided on to payment gateway is accurate. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. If you need any further clarification, you can email us on admin@coldmonk.com with your order number.
Why isn’t COD option available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at serviceable locations. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
