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Cold Monk

FAQ

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, You will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID.

How do I pay for a coldmonk purchase?

Coldmonk offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that coldmonk trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Visa, Master credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on coldmonk?

There are NO hidden charges when you make a purchase on coldonk . The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay

Delivery charges may be extra In case of your purchase values not meeting our minimum purchase of Rs.500 and above.

What is Cash on Delivery?

If you are not comfortable making an online payment you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Unfortunately our courier partners not offering at serviceable locations.

 Is it safe to use my credit/debit card on coldmonk?

Your online transaction on coldmonk is secure with the highest levels of transaction security currently available on the Internet.

All credit card and debit card payments on coldmonk are processed through secure and trusted payment gateways managed by leading banks.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the track order section In the My Account page.

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
 No. There are zero hidden charges when you make a purchase on coldmonk. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. once you have initiated a return.

You can return the item through a third-party courier service. Return fees are borne by the Seller.

Can I return part of my order?
 Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?
 We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when there is no stock at store.